Frequently Asked Questions

Hours, Holidays, and Rates

What are your business hours?

Our service team is available Monday through Friday from 8 AM to 8 PM EST and Saturday from 9 AM to 6 PM EST.

Are you open on holidays?

We are closed on major holidays including New Year's Day, Independence Day, Thanksgiving, and Christmas.

What are your rates for service?

Our rates vary depending on the service requested. Please contact us for specific pricing details.

Billing and Payments

How can I pay my bill?

You can pay your bill online through our secure portal, by mail, or over the phone with our customer service representatives.

When is my bill due?

Bills are generally due on the 15th of each month. Please refer to your individual bill for exact due dates.

What happens if I miss a payment?

If a payment is missed, a late fee may be applied, and your account may be subject to suspension. Please contact us to discuss payment options.